Frequently Asked Questions
Have a question? We’re here for you.
Find answers to the most common questions about orders, shipping, and our products below.
Orders & Payment
How can I place an order?
Simply select your desired product, add it to your cart, and proceed through our secure checkout process.
Which payment methods do you accept?
We accept major payment methods such as credit card, PayPal, Klarna, and other options displayed at checkout.
Can I change or cancel my order after placing it?
Please contact us as soon as possible after placing your order. Once your order has been shipped, changes or cancellations are no longer possible.
Shipping
How long does shipping take?
Delivery typically takes 2–5 business days within the DACH region.
Which countries do you ship to?
We currently ship to Germany, Austria, and Switzerland.
Will I receive tracking information?
Yes, once your order has been shipped, you will receive an email with your tracking number.
Returns & Exchanges
Can I return a product?
Yes, you may return unused items within 14 days of receiving your order.
How do I initiate a return?
Please contact our customer service team, and we will provide you with detailed return instructions.
Products & Quality
Are your products quality tested?
Yes, we carefully select and quality-check our products to ensure comfort, durability, and long-lasting use.
Are your products suitable for all dogs?
Our products are designed for different sizes and needs. Please refer to the individual product descriptions for specific details.
Customer Support
How can I contact you?
You can reach us anytime via email through our contact form. We typically respond within 24 hours.